Comments on: Best Buy Would Prefer That You Keep Your Mouth Shut http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/ Everyone can understand technology; sometimes it just takes a little translating. Wed, 15 Feb 2012 02:34:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: uzziah0http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-28107 uzziah0 Wed, 02 Apr 2008 15:03:36 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-28107 Crazy manager, but it does not surprise me. I've been browsing in BB and passed little tidbits to fellow browsers, and gotten heavy looks from sales people. I tend to buy on line for better deals. Crazy manager, but it does not surprise me.
I’ve been browsing in BB and passed little tidbits to fellow browsers, and gotten heavy looks from sales people.

I tend to buy on line for better deals.

]]> By: questionfearhttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27185 questionfear Fri, 28 Mar 2008 20:17:38 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27185 It is a small world indeed! It's very strange that it happened at a best buy I know! I actually grew up not far from there, I think when I moved back to NJ and was still crashing at my parents I bought my air conditioners in that best buy. Luckily I didn't have an opinion on them! :mrgreen: It is a small world indeed! It’s very strange that it happened at a best buy I know! I actually grew up not far from there, I think when I moved back to NJ and was still crashing at my parents I bought my air conditioners in that best buy. Luckily I didn’t have an opinion on them! :mrgreen:

]]> By: Judie Lipsetthttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27166 Judie Lipsett Fri, 28 Mar 2008 13:45:25 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27166 <blockquote>I used to work at the Borders in the same mall as that Best Buy!!!</blockquote> Ok...what are the chances of this happening. Small world! :-)

I used to work at the Borders in the same mall as that Best Buy!!!

Ok…what are the chances of this happening. Small world! :-)

]]> By: questionfearhttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27165 questionfear Fri, 28 Mar 2008 13:42:37 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27165 Wow! Not only is that a crazy story, I used to work at the Borders in the same mall as that Best Buy!!! Weird! (I also worked at Best Buy, but in a different state. I'm not terribly suprised, Best Buy managers are pretty arrogant, at least in my experience. There's a reason I quit with no notice-something I would never do in normal circumstances.) Wow! Not only is that a crazy story, I used to work at the Borders in the same mall as that Best Buy!!! Weird!

(I also worked at Best Buy, but in a different state. I’m not terribly suprised, Best Buy managers are pretty arrogant, at least in my experience. There’s a reason I quit with no notice-something I would never do in normal circumstances.)

]]> By: Wayne Schulzhttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27161 Wayne Schulz Fri, 28 Mar 2008 13:27:13 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27161 Best Buy wins my "Most Expensive Place To Buy Just about Anything" award.... Best Buy wins my “Most Expensive Place To Buy Just about Anything” award….

]]> By: Toddhttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27155 Todd Fri, 28 Mar 2008 11:18:47 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27155 The "Best" part of this? (heh) Now that her story is on the Web the potential for lost sales to the store has increased. I have shopped at that Best Buy before and if I'm ever tempted again, I'll be sure to seek out Tom. :neutral: It does make you wonder how this guy got to be Manager and how many other customers he or his staff has alienated.... The “Best” part of this? (heh) Now that her story is on the Web the potential for lost sales to the store has increased. I have shopped at that Best Buy before and if I’m ever tempted again, I’ll be sure to seek out Tom. :neutral: It does make you wonder how this guy got to be Manager and how many other customers he or his staff has alienated….

]]> By: txa1265http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27149 txa1265 Fri, 28 Mar 2008 09:41:55 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27149 There were articles recently about how Best Buy is actively trying to 'get rid of' the informed customer. They want to get tech-savvy folks, but not those likely to be visitors to CAG or otherwise likely to do things like 'not be store-loyal' and so on. So it might well be that someone who is actively talking tech with other customers in a non-pro-Best Buy way is someone they see in that 'unacceptable customer' way. That said, there are few *worse* ways Best Buy could have handled this ... I would also consider calling in the local press, depending on the size of the market. Could get embarrassing for Best Buy. There were articles recently about how Best Buy is actively trying to ‘get rid of’ the informed customer. They want to get tech-savvy folks, but not those likely to be visitors to CAG or otherwise likely to do things like ‘not be store-loyal’ and so on. So it might well be that someone who is actively talking tech with other customers in a non-pro-Best Buy way is someone they see in that ‘unacceptable customer’ way.

That said, there are few *worse* ways Best Buy could have handled this … I would also consider calling in the local press, depending on the size of the market. Could get embarrassing for Best Buy.

]]> By: Judie Lipsetthttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27134 Judie Lipsett Fri, 28 Mar 2008 02:57:27 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27134 "At most the employee could have butted in saying he overheard them and would match a price or something like that." Which would have been the <strong>smart</strong> way to handle this. That or remind the customer of the return policy, because who's to say that the Jawbone wouldn't have worked for the other person - and a $30 price break might have clinched the sale. Kerry seems to like his, after all. :-) “At most the employee could have butted in saying he overheard them and would match a price or something like that.”

Which would have been the smart way to handle this. That or remind the customer of the return policy, because who’s to say that the Jawbone wouldn’t have worked for the other person – and a $30 price break might have clinched the sale. Kerry seems to like his, after all. :-)

]]> By: Clinton Fitchhttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27131 Clinton Fitch Fri, 28 Mar 2008 02:38:34 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27131 If the guy had been disruptive as the Best Buy rep said, I can completely understand him being asked to leave. This, however, was a discussion between two customers and the employee and manager had no right to act the way he did. At most the employee could have butted in saying he overheard them and would match a price or something like that. If the guy had been disruptive as the Best Buy rep said, I can completely understand him being asked to leave. This, however, was a discussion between two customers and the employee and manager had no right to act the way he did. At most the employee could have butted in saying he overheard them and would match a price or something like that.

]]> By: Christopher Sperahttp://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27130 Christopher Spera Fri, 28 Mar 2008 02:05:33 +0000 http://www.geardiary.com/2008/03/27/best-buy-would-prefer-that-you-keep-your-mouth-shut/#comment-27130 I'm not the suing type, but this almost makes me want to contact a lawyer... Not that they would be able to do something/anything... but SHEESH! I’m not the suing type, but this almost makes me want to contact a lawyer… Not that they would be able to do something/anything… but SHEESH!

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