Research In Motion Opens Blackberry Support Forum – Prohibits Most Employees from Participating

Posted on 01 April 2008 by


Research in Motion on Monday unveiled a new online forum for Blackberry users to discuss issues concerning their devices. As noted on the Blackberry Support Community Forums Usage Guidelines, Blackberry Technical Advisors will periodically monitor the forum to assist with technical expertise. Apparently most of the Research In Motion staff will not participate. The site states that “Research In Motion staff are prohibited from participating in the BlackBerry Support Community Forums unless they have been specifically assigned to monitor the BlackBerry Support Community Forums”. Way to go RIM. Tell me again what makes this forum any better than CrackBerry.com, Howardforums.com, Blackberryforums.com and Pinstack.com (all sites staffed by volunteer experts)?

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Link: Research In Motion’s Blackberry Support Community Forums

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Wayne is a diehard Blackberry user and consultant specializing in Sage MAS90 Accounting Software. He lives in Glastonbury CT with his two children. When not helping them with their homework or pushing the latest school fundraiser off on his co-workers, he is active hiking, Scuba Diving and investigating all manner of technology.

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  • http://www.clintonfitch.com Clinton Fitch

    This seems, to me at least, very draconian on the part of RIM management. Why would you *not* want your employees participating in a forum that is there to help customers or share ideas?

    And to your point Wayne on “why go here?” – I think the only “value” would be that it is an official site. But then again, that may devalue it. :grin: