Posted on 19 May 2008, at 2:22 pm, by Judie Lipsett
[Ed. note - Updated 05/22, see end of article.]
After my MacBook drama last week at Mobius, I decided it might be worthwhile to check into over-the-air backup solutions for my personal data. I use rsync via the Mac Terminal as one of my Gear Diary backup solutions, but never thought it necessary to do it for my personal stuff…until now.
One solution that a friend recommended was Mozy, which just so happens to give a 2GB free account so you can see if it will work for you. Today I signed up to try it out…
In case you are wondering, the reason why I didn’t go with rsync for my personal data is that I wanted something that was a bit more UI friendly for personal use, and Mozy definitely appears to offer that. They have versions available for both Windows and Mac, so right off the bat we were getting along fine.
Once I got my account set up, I liked the online display showing what was available.
Here’s where I ran into a bit of a snafu. You see, even when only backing up the bare-bones necessities, it turns out that 2GB isn’t as much space as it seemed. :-/
I think I may just go ahead and sign up for the unlimited plan. It’s $4.95 a month, and certainly a reasonable price.
On thing is holding me back - privacy, since uploading my personal data would effectively be putting it “out there”. According to the Mozy FAQ:
Is Mozy secure?
Yes. When you use Mozy, your files are encrypted on your computer using 448-bit Blowfish encryption and then transferred to the Mozy servers using 128-bit Secure Socket Layer (SSL) encryption. You have the option of using a Mozy key or your own private key to encrypt your data. Note that if you use your own private key, you must be very careful about not losing it because if you do, we won’t be able to help. It’s impossible for us to decrypt your data when you use your own key. Most users opt to use the Mozy key, but the choice is entirely yours.
I’m worried about privacy. How does Mozy respect my privacy?
The short answer is: We don’t read your data or sell your information to anyone.
The long answer is in our privacy section.
So a quick peek at the privacy section showed this:
Personal Data
We will not sell or market the email addresses or other collected personal information of registered Users to third parties.
We will not view the files that you backup using the Service.
We may view your file system information (file extensions, sizes etc. but not your file contents) to provide technical support.
You acknowledge and agree that Mozy, Inc. may occasionally send you administrative communications regarding your account or the Service via email.
So far so good…still looking…
SECURITY
Mozy, Inc. uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the information collected by Mozy, Inc. in a secure operating environment that is not available to the public, Mozy, Inc. cannot guarantee complete security. Further, while we take reasonable steps to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “crackers” from obtaining this information.
This one makes me feel a bit less secure, but then maybe I am being unreasonable? If a “cracker” really wants into a system - any system, I don’t know that anyone could guarantee that they could keep them out.
So these are the issues I have to weigh:
1. As an individual I am probably not an attractive cracker target. But as proved by my MBP’s meltdown, I need to back up my data in a manner which allows me to reach it at any time, from anywhere in the world. Remote backup with online access is a lovely way to make sure that if disaster strikes my data is in a secure off-site location.
2. If I use an over-the-air backup solution and their security measures fail, then my sensitive data - including financial information and personal documents could potentially become public. But how often does this really happen?
Do any of you have any online backup stories to share? Do you have a particular service (maybe even Mozy) that you recommend? Do tell…
Updated 05/22: As I mentioned in the comments, I went ahead and purchased the unlimited two-year plan with Mozy. I had intended to upload my entire Air’s backup file (approx 40GB), but the 7+ day upload time gave me pause. Nevertheless, I let it begin. After about 1.6GB had uploaded, nothing else would. I restarted my computer, restarted Mozy, got irritated, uninstalled Mozy, reinstalled Mozy, got irritated, attempted to cut my upload back to a bare-bones minimum of 5GB critical data, couldn’t get it to load, and then finally requested a refund yesterday. Today I was told that they would process it. I am still interested in over-the-air backup solution, but I am done with this one. ![]()
May 19th, 2008 at 2:26 pm
I have been using Carbonite backup on my Windows laptop. My opinion with respect to privacy is the same as yours. Who really wants my stuff?
May 19th, 2008 at 2:37 pm
Here is a recent article that might help… http://www.pcmag.com/article2/.....752,00.asp
May 19th, 2008 at 3:21 pm
Mozy normally offer a 10% discount for new signups. Find the latest discount codes at http://www.unlimitedbackup.net
Don’t sign up without it!
Martin
May 19th, 2008 at 3:24 pm
Mannnnnn! If you had been just 5 minutes earlier! I just signed up for the 2 year plan. Urgh. Thanks though; maybe someone else will save.
May 19th, 2008 at 3:44 pm
Like Wayne, I have used and liked Carbonite (though never had to test them to the full with a real full restore). Sadly, they don’t have a Mac client.
May 19th, 2008 at 3:52 pm
Yep, which is why I went with Mozy…without the discount, though.
May 19th, 2008 at 4:25 pm
I’ve started using JungleDisk with Amazon’s S3, which is great for me because the service creates a WebDAV client that I can access as a “real disk”. With Mozy when you need to restore, you download a blob and then restore from the zip file (IIRC). And, with the free service anyway, you are limited to a particular number of restores (which was not an issue for me - this was being used as a backup of last resort - but some may be bothered by this policy. Of course, this was last year; they may have changed.)
I really liked Mozy when I used it a few years ago. When I switched to the Mac, though, I wanted something besides Mozy’s beta client.
I will suggest to anybody using a particular backup solution - try a limited restore to make sure that all is working. Move a folder somewhere temporarily and then restore it from the service to make sure that it actually brings back the data correctly.
May 19th, 2008 at 6:13 pm
Syncplicity. So far, I believe it is the El Dorado.
May 19th, 2008 at 11:49 pm
I do enjoy Mozy. My only two issues with it so far are 1) You can’t see the entire filesystem with it, which prevents me from backing up my Office registration files at c:\users\all users\microsoft\office\data, and 2) you are restricted to 12 automatic backups per day. When you set it to backup when the computer has been idle for one minute, you burn through the automatic backups in a hurry.
May 19th, 2008 at 11:52 pm
Whaaaat? Even when you are paying for the service? Grrr…I think I may need to request a refund and try another if that is the case. As it is, it is saying I have SIX MORE DAYS to go to complete my 40GB upload. ACK! :-/
May 20th, 2008 at 12:06 am
That 40GB would only count as one upload though, as long as you keep the machine on 24/7. Also, the six days is more likely a result of your internet connection upload speed rather than the Mozy service.
May 20th, 2008 at 12:10 am
Jeeez - I have a cable modem, and upload speeds are generally pretty good. Hopefully that is a way-off estimate.
May 20th, 2008 at 12:16 am
The first upload is always the longest.
My eight GB of data took a rather long time as well. Unfortunately your 40GB will, obviously, take five times as long.
May 20th, 2008 at 12:18 am
Okay; that makes me feel a tiny bit better.
May 20th, 2008 at 12:22 am
Anything to help.