Comments on: OWC releases Neptune firewire drives – 7200RPM http://www.geardiary.com/2008/07/10/owc-releases-neptune-firewire-drives-7200rpm/ Everyone can understand technology; sometimes it just takes a little translating. Tue, 14 Feb 2012 22:47:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jon Averyhttp://www.geardiary.com/2008/07/10/owc-releases-neptune-firewire-drives-7200rpm/#comment-41667 Jon Avery Fri, 09 Jan 2009 02:23:50 +0000 http://www.geardiary.com/?p=10219#comment-41667 Be VERY CAREFUL with OWC Neptune enclosures. I recently changed four 500GB ATA drives from Ultra enclosures to OWC FW400 Neptune enclosures because the cheap fans in the Ultra enclosures were too loud. The four drives had been operating for over 1 year in the Ultra enclosures. However, after two days in the new Neptune enclosures, all four drives developed fatal data errors and I lost the data in all four drives. Coincidence? All four drives? Not likely! Putting the four drives back into Ultra enclosures allowed me to repartition and erase two drives, but the other two were irreparably damaged. I worked with OWC Tech Support for several days trying to debug and recover but no joy. I'm still fighting with OWC for them to pay shipping on return of the drives. And I had heard that OWC had superb support! I don't think so. Be VERY CAREFUL with OWC Neptune enclosures.

I recently changed four 500GB ATA drives from Ultra enclosures to OWC FW400 Neptune enclosures because the cheap fans in the Ultra enclosures were too loud. The four drives had been operating for over 1 year in the Ultra enclosures.

However, after two days in the new Neptune enclosures, all four drives developed fatal data errors and I lost the data in all four drives. Coincidence? All four drives? Not likely!

Putting the four drives back into Ultra enclosures allowed me to repartition and erase two drives, but the other two were irreparably damaged.

I worked with OWC Tech Support for several days trying to debug and recover but no joy. I'm still fighting with OWC for them to pay shipping on return of the drives.

And I had heard that OWC had superb support! I don't think so.

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