Comments on: Verizon: Why did I bother to go to your store?? http://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/ Everyone can understand technology; sometimes it just takes a little translating. Tue, 14 Feb 2012 22:47:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: doogaldhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38772 doogald Thu, 07 Aug 2008 17:24:38 +0000 http://www.geardiary.com/?p=11545#comment-38772 Yeah, the Verizon insurance. As I learned, despite the fact that I pay Verizon Wireless the insurance payment, the insurance is actually through a third party called Assurion and you must call them if you have a claim. Verizon will do nothing for you if you go in and need to make an insurance claim. They could really, really do a better job explaining the process when they sell you the insurance policy. (They really should act as agents on behalf of their customers rather than as a payment collection agency.) To me, though, I think that you are being just a bit unfair. You signed a contract with VZW, and those are the terms. Would you have been pleased if they offered a cheaper phone to replace yours? I do know that they offer loaners if you travel to a GSM area - perhaps they could have offered a basic phone for $5 a day until they have your model? If your car starts failing and the company does not have a part in stock, do you expect them to give you a new model year replacement, just because you drove in? Is this phone out of warranty or in warranty, by the way? Yeah, the Verizon insurance. As I learned, despite the fact that I pay Verizon Wireless the insurance payment, the insurance is actually through a third party called Assurion and you must call them if you have a claim. Verizon will do nothing for you if you go in and need to make an insurance claim. They could really, really do a better job explaining the process when they sell you the insurance policy. (They really should act as agents on behalf of their customers rather than as a payment collection agency.)

To me, though, I think that you are being just a bit unfair. You signed a contract with VZW, and those are the terms. Would you have been pleased if they offered a cheaper phone to replace yours? I do know that they offer loaners if you travel to a GSM area – perhaps they could have offered a basic phone for $5 a day until they have your model?

If your car starts failing and the company does not have a part in stock, do you expect them to give you a new model year replacement, just because you drove in?

Is this phone out of warranty or in warranty, by the way?

]]> By: Joel McLaughlinhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38771 Joel McLaughlin Thu, 07 Aug 2008 17:24:00 +0000 http://www.geardiary.com/?p=11545#comment-38771 markntravis: You know, I am TIRED of having to do that. The point is I shouldn't have to. They should have volunteered to check at least the corporate stores inventory and if they already did, they should have told me that. They are there to serve me. It's not the other way around. :P I don't feel like I am at all expecting too much. I shouldn't have to deal with people in the service industry like they are 2 years old. But then, it seems like that's the only kind of people that want these kinds of jobs. markntravis: You know, I am TIRED of having to do that. The point is I shouldn’t have to. They should have volunteered to check at least the corporate stores inventory and if they already did, they should have told me that. They are there to serve me. It’s not the other way around. :P

I don’t feel like I am at all expecting too much. I shouldn’t have to deal with people in the service industry like they are 2 years old. But then, it seems like that’s the only kind of people that want these kinds of jobs.

]]> By: markntravishttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38728 markntravis Wed, 06 Aug 2008 04:10:52 +0000 http://www.geardiary.com/?p=11545#comment-38728 You misunderstood my question. You should have insisted that they call the other stores/kiosks. You misunderstood my question. You should have insisted that they call the other stores/kiosks.

]]> By: Joel McLaughlinhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38721 Joel McLaughlin Wed, 06 Aug 2008 01:25:04 +0000 http://www.geardiary.com/?p=11545#comment-38721 Oh and I PAY 5 a month for the insurance too. Just so you all know... Oh and I PAY 5 a month for the insurance too. Just so you all know…

]]> By: Joel McLaughlinhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38720 Joel McLaughlin Wed, 06 Aug 2008 01:24:19 +0000 http://www.geardiary.com/?p=11545#comment-38720 sixftunda: Just a little over a year ago when my decrepit e815 bit the bullet, they got me another e815 that day. That phone also went off the market soon after I got it. I at least expected them to make the effort to see if I can get it sooner than later. markntravis: They didn't give me the option. They didn't even ask. They simply handed me the ticket. What's funny is every time I went in to re up my contract in the last 3 cycles, they STILL had the Razr. That's amazing to me. sixftunda: Just a little over a year ago when my decrepit e815 bit the bullet, they got me another e815 that day. That phone also went off the market soon after I got it. I at least expected them to make the effort to see if I can get it sooner than later.

markntravis: They didn’t give me the option. They didn’t even ask. They simply handed me the ticket. What’s funny is every time I went in to re up my contract in the last 3 cycles, they STILL had the Razr. That’s amazing to me.

]]> By: markntravishttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38719 markntravis Wed, 06 Aug 2008 00:30:46 +0000 http://www.geardiary.com/?p=11545#comment-38719 So why didn't you tell them to call the other stores/kiosks in the area? So why didn’t you tell them to call the other stores/kiosks in the area?

]]> By: sixftundahttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38718 sixftunda Tue, 05 Aug 2008 21:27:44 +0000 http://www.geardiary.com/?p=11545#comment-38718 Joel what exactly did you expect? Your model phone is not on the market and they got you one just like yours in 48 hours. If they are like the store near my house (Sandusky, OH BTW) they ship it free to your home or business saving you another trip. I agree that in Ohio Verizon pretty much rules when it comes to coverage. Joel what exactly did you expect? Your model phone is not on the market and they got you one just like yours in 48 hours. If they are like the store near my house (Sandusky, OH BTW) they ship it free to your home or business saving you another trip.

I agree that in Ohio Verizon pretty much rules when it comes to coverage.

]]> By: mchinskyhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38717 mchinsky Tue, 05 Aug 2008 20:33:44 +0000 http://www.geardiary.com/?p=11545#comment-38717 Oh man Wayne...Did you ever nail it with B. You ever see the machines (they have them at the sprint store) that is like a reverse atm that people cram cash into to pay the cell phone bill. Oh man Wayne…Did you ever nail it with B. You ever see the machines (they have them at the sprint store) that is like a reverse atm that people cram cash into to pay the cell phone bill.

]]> By: Wayne Schulzhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38714 Wayne Schulz Tue, 05 Aug 2008 20:13:47 +0000 http://www.geardiary.com/?p=11545#comment-38714 Tip: Retail cell phone stores are for two purposes -- a. To shoplift accessories b. To pay your bill because the phone got shut off and you only have cash Tip: Retail cell phone stores are for two purposes —

a. To shoplift accessories

b. To pay your bill because the phone got shut off and you only have cash

]]> By: Joel McLaughlinhttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38713 Joel McLaughlin Tue, 05 Aug 2008 19:42:47 +0000 http://www.geardiary.com/?p=11545#comment-38713 Well it never ceases to amaze me what companies to do to serv....er make more money. When I am standing right there, you sure as heck better be able to serve me to my satisfaction. If you can't, come renewal time, I could be looking at a nice iPhone on AT&T or something else on Tmobile. Well it never ceases to amaze me what companies to do to serv….er make more money.

When I am standing right there, you sure as heck better be able to serve me to my satisfaction. If you can’t, come renewal time, I could be looking at a nice iPhone on AT&T or something else on Tmobile.

]]> By: drowehttp://www.geardiary.com/2008/08/05/verizon-why-did-i-bother-to-go-to-your-store/#comment-38711 drowe Tue, 05 Aug 2008 18:29:21 +0000 http://www.geardiary.com/?p=11545#comment-38711 I had a similar experience. I left AT&T because of poor service and went to Verizon. I got a couple of low end phones and went home. After a week I decided I wanted a smartphone again. I called the store, explained what I wanted and they said no problem. I purposefully asked if they had the vx6900 in stock and they said yes. I went over there and after waiting around was told that they didn't have any there and there weren't any at any of the other stores/kiosks around and they would have to send me one. I, too, went home with a promise, not even a piece of paper, that it would be sent to me. After 2 days the manager of the store called and said my phone was there instead of being shipped to my house. I asked him to put my name on it and I'd be there at 5:30. I got there, was put in the wrong queue, waited for about an hour and they said they couldn't find it..... I sent them back to the back and finally got it and I'm happy now. I had a similar experience. I left AT&T because of poor service and went to Verizon. I got a couple of low end phones and went home. After a week I decided I wanted a smartphone again. I called the store, explained what I wanted and they said no problem. I purposefully asked if they had the vx6900 in stock and they said yes. I went over there and after waiting around was told that they didn’t have any there and there weren’t any at any of the other stores/kiosks around and they would have to send me one. I, too, went home with a promise, not even a piece of paper, that it would be sent to me. After 2 days the manager of the store called and said my phone was there instead of being shipped to my house. I asked him to put my name on it and I’d be there at 5:30. I got there, was put in the wrong queue, waited for about an hour and they said they couldn’t find it….. I sent them back to the back and finally got it and I’m happy now.

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