Comments on: How To: Synchronize multiple mail folders in Windows Mobile 6.1

By: MJB969

MJB969 — Mon, 17 Aug 2009 20:43:26 +0000

Perry – It’s Exchange 2007. I don’t have the device here with me. It’s hard to get time with it, but IIRC, the only folder that showed the subfolders was the Sync Issues folder. I can do a hard reset, the only thing on the phone is pictures. I just did the 6.1 update a month or so ago, so it hasn’t been very long since the last reset.

By: Perry

Perry — Mon, 17 Aug 2009 19:58:56 +0000

MJB969: So when you create a folder outside of the Inbox, you can see it on the WM device? But not one underneath the Inbox?

That’s pretty strange; I haven’t seen behavior like that before. I use a hosted Exchange account and many of my folders are under the Inbox, primarily those where I have custom rules to automatically file messages in them. I’ve had no problems syncing them on my WM phone.

Have you tried viewing the folders in Outlook on a different PC, or in Outlook Web Access (OWA)? I’m wondering if perhaps they might not be syncing up to the Exchange server properly, although I have no idea what might cause that to happen.

You might want to contact your Exchange provider and find out 1) what version of Exchange they’re using, and 2) if anyone else has reported a similar problem. There might be something unusual about their setup.

I hate to say this, but you might also want to try a hard reset on the phone. You’ll have to re-install any applications and recover any data that we on the phone (you might want to back up the data to an SD card or PC first), but then you can try setting up the sync to Exchange again and see if the files show up.

By: MJB969

MJB969 — Mon, 17 Aug 2009 14:11:26 +0000

Perry – We are using hosted Exchange.

By: Perry

Perry — Sat, 15 Aug 2009 18:40:06 +0000

MJB69: Is he using an Exchange server mail account? I’ve never seen a problem with folders showing up on my phone with Exchange. Perhaps if it is another type of server there could be a limitation about which I’m not aware.

By: MJB969

MJB969 — Fri, 14 Aug 2009 20:24:33 +0000

My CEO wants to be able to move emails from his inbox to his extremely complex folder structure. Currently all of his folders are under his Inbox. In the manage folders screen, I can see the Inbox, but there is no plus sign to expand the tree. I had him create a new folder outside the Inbox to store his stuff and moved one of his folders there as a test. After syncing, the new folder is there, but I still cannot see the sub-folder. Any ideas? Thanks.

By: Perry

Perry — Tue, 03 Mar 2009 16:40:06 +0000

Unfortunately, there still is no summary folder. I would really love to see the equivalent of my "Unread Mail" folder in Outlook, which is the one I probably use the most (more than the Inbox, even). That, and color-coded categories are the two features I most wish would make the leap from Outlook to Outlook mobile.

By: Jeff

Jeff — Tue, 03 Mar 2009 15:22:18 +0000

Is there a way to have a summary folder? That is on the win mo device to have all of the selected mail folders come into the "inbox" or summary box. With windows mobile we dont know a new message has arrived into a sub folder until we physically go and check it (provided rules are set up on the exchange server)

By: Rupert

Rupert — Mon, 02 Feb 2009 16:23:28 +0000

Very usefull tutorial but I still have a question – is there any possibility to synchronize drafts? I have WM6.1 and there is no check box beside drafts folder. Thx.

By: tartis

tartis — Mon, 29 Dec 2008 01:11:35 +0000

Strange, but my Manage Folders menu is greyed out for my Exchange mailbox on Windows Mobile 6.1.

By: Bkitchen

Bkitchen — Wed, 05 Nov 2008 15:01:44 +0000

Clinton…What about syncing subfolders for contacts? Right mow I have a WinMo 5.0 phone and use Pocket Mirror Pro to sync my Contacts that are in subfolders. Does WinMo 6.1 allow syncing of contact subfolders. While I’m at it what about notes?

By: Torturous Trevor the Technoholic

Torturous Trevor the Technoholic — Wed, 20 Aug 2008 13:25:01 +0000

Clinton, great post, thanks for sharing this info.

By: Clinton Fitch

Clinton Fitch — Wed, 20 Aug 2008 12:14:55 +0000

Perry, check your program memory – bet you are out there.

Judie, no problem!

By: Judie Lipsett

Judie Lipsett — Wed, 20 Aug 2008 02:18:19 +0000

Thanks Clinton; totally appreciate this tutorial! )

By: Perry

Perry — Wed, 20 Aug 2008 00:27:51 +0000

I wonder why WM would treat them differently, since they’re really just messages in Exchange, just like email messages.

But weirder is that I have plenty of memory on my device. I’m not actually running out of memory; it’s just an ActiveSync error.

By: Clinton Fitch

Clinton Fitch — Tue, 19 Aug 2008 23:49:07 +0000

Perry, yes, for whatever reason the RSS data is still stored locally and not on a storage card even if you tell WM to store mail there as I outline above. I’ve not investigated this much but know its a real issue for those who use Outlook for RSS.

May be time for NewsBreak?

By: Perry

Perry — Tue, 19 Aug 2008 22:14:59 +0000

I use Outlook and Exchange not only for email, of which I get a lot, but also for RSS feeds, so I have a TON of email folders! I’ve always synced many of them to my HTC Touch, but when I upgraded it from WM 6.0 to 6.1 I found that I can no longer sync more than about 15 or so of them or I’ll receive an out of memory error in ActiveSync on the device.

Very frustrating!