Blackberry’s fail twice as often as iPhones – though not as often as Palm
Posted on 12 November 2008, at 7:41 am, by Wayne Schulz
According to a study of over 15,000 Palm, RIM and iPhone devices by Square Trade (link to PDF copy of study) the iPhone was least likely to have a hardware failure. While this may be surprising to some, the iPhone’s first year failure rate according to the study was 5.6% while the Research In Motion BlackBerry devices reached up to 11.9% and Palm topped out at 16.2%. The study primarily focussed on hardware issues didn’t take into account problems fixed by software patches or firmware updates. The most problematic area? Touchpad/Screen/Keypad.
No related posts.
Copyright © 2006-2009 GearDiary | All Rights Reserved.
November 12th, 2008 at 9:16 am
Are they including manufacturer’s warranty covered fixes or just Squaretrade claims? One would assume there’s a higher level of claims for all three phones going through the manufacturer/carrier in the last 12 months…since the iPhone has only been out for ~18 months, and there’s always AppleCare, I wonder if the results are skewed. More than likely their iPhone repairs were people who either bought outside of AT&T or who dropped/damaged the phone so it wasn’t covered via manufacturer’s warranty. Blackberries and Treos are more likely to be purchased outside warranty or unlocked and outside carrier insurance since they are more widely available.
Just playing devil’s advocate and dissecting the information.