Comments on: An Ode To Good Customer Service… http://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/ Everyone can understand technology; sometimes it just takes a little translating. Tue, 14 Feb 2012 21:16:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Logic from the Left Coast» Blog Archive » A Smile Goes a Long Wayhttp://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/#comment-41296 Logic from the Left Coast» Blog Archive » A Smile Goes a Long Way Mon, 22 Dec 2008 15:08:20 +0000 http://www.geardiary.com/?p=17983#comment-41296 [...] We were very pleased to read one of our customer’s comments in his blog. http://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/ [...] [...] We were very pleased to read one of our customer’s comments in his blog. http://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/ [...]

]]> By: Christopher Sperahttp://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/#comment-41284 Christopher Spera Mon, 22 Dec 2008 02:38:39 +0000 http://www.geardiary.com/?p=17983#comment-41284 One ringy-dingy... Hello..?! Is this the party to whom I am speaking..? One ringy-dingy…

Hello..?! Is this the party to whom I am speaking..?

]]> By: jessicahttp://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/#comment-41272 jessica Sun, 21 Dec 2008 20:44:55 +0000 http://www.geardiary.com/?p=17983#comment-41272 I was truly impressed with AT&T when my husband and I went in there to get iPhones. The Apple store was out of them, and the AT&T store still had a few. The salespeople were courteous, in and out of the stockroom to check for the models we wanted in a flash, and also imparted some important information about porting our numbers over (it was a holiday weekend, which meant T-Mobile's customer service would be closed that Monday) that saved me an early cancellation fee. They got us hooked up with two new iPhone 3Gs with temporary numbers on the SIMs in no time flat. Then when I called the next Tuesday to port our numbers over, it took all of five minutes. I was also impressed with Apple's customer service--my original iPhone came with 3 dead pixels, and so I took it to the Apple Store next day and they exchanged it, no questions asked. The new one has been great (and free of dead pixels to boot!). I was truly impressed with AT&T when my husband and I went in there to get iPhones. The Apple store was out of them, and the AT&T store still had a few. The salespeople were courteous, in and out of the stockroom to check for the models we wanted in a flash, and also imparted some important information about porting our numbers over (it was a holiday weekend, which meant T-Mobile’s customer service would be closed that Monday) that saved me an early cancellation fee. They got us hooked up with two new iPhone 3Gs with temporary numbers on the SIMs in no time flat. Then when I called the next Tuesday to port our numbers over, it took all of five minutes.

I was also impressed with Apple’s customer service–my original iPhone came with 3 dead pixels, and so I took it to the Apple Store next day and they exchanged it, no questions asked. The new one has been great (and free of dead pixels to boot!).

]]> By: Joel McLaughlinhttp://www.geardiary.com/2008/12/20/an-ode-to-good-customer-service/#comment-41226 Joel McLaughlin Sat, 20 Dec 2008 23:59:25 +0000 http://www.geardiary.com/?p=17983#comment-41226 I have to concur with you and share one of my stories Dan. As I recently (Ok yesterday) received my Tmobile G1 (thanks Judie!) and I went into Tmobile that day. Now, keep in mind we're not 3g yet. I walked in, set up my account and got my sim and was out in less than 20 minutes and I also got a Samsung phone to act as a backup for free AND because it was the holidays, the guy also waived my activation fee. Then came the waiting for my number to be ported. Maybe I was too anxious but I tried all night and then turned it off and decided to sleep on it. The waiting was because of VZW. Anyway, in the morning, the port was done and I have been playing with it ever since. Tmobile may have occasional issues with their network (not here) but their customer service is top notch. YAH Tmobile. Lastly, VZW. While I do have a small beef with them, when I called them, I was able to get a human on the phone fast and had my old phone moved to my son's number in about 20-30 minutes. Took a while becase we had chaperone on my son's line and the disconnect wasn't done on VZW yet. Then I decided to change the service on the VZW plan and low and behold I could not do it on the web site. Another phone call to vzw and they had it straightened out quick. VZW was a mixed bag, but not once was anyone daunted on the phone. They got it done right the first time each time. That's what service is about! I have to concur with you and share one of my stories Dan.

As I recently (Ok yesterday) received my Tmobile G1 (thanks Judie!) and I went into Tmobile that day. Now, keep in mind we’re not 3g yet. I walked in, set up my account and got my sim and was out in less than 20 minutes and I also got a Samsung phone to act as a backup for free AND because it was the holidays, the guy also waived my activation fee. Then came the waiting for my number to be ported. Maybe I was too anxious but I tried all night and then turned it off and decided to sleep on it. The waiting was because of VZW. Anyway, in the morning, the port was done and I have been playing with it ever since. Tmobile may have occasional issues with their network (not here) but their customer service is top notch. YAH Tmobile.

Lastly, VZW. While I do have a small beef with them, when I called them, I was able to get a human on the phone fast and had my old phone moved to my son’s number in about 20-30 minutes. Took a while becase we had chaperone on my son’s line and the disconnect wasn’t done on VZW yet. Then I decided to change the service on the VZW plan and low and behold I could not do it on the web site. Another phone call to vzw and they had it straightened out quick. VZW was a mixed bag, but not once was anyone daunted on the phone. They got it done right the first time each time. That’s what service is about!

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