Comments on: An Open Letter To Amazon’s Jeff Bezos

By: Amazon on the record: Device limits set by publishers | Rational rants | ZDNet.com

Thu, 25 Jun 2009 00:30:43 +0000

[...] queried Russ Grandinetti, vice president, Books, at Amazon about the lack of clarity about how many devices can access a Kindle book or how many times a buyer can expect to download a title from the Kindle [...]

By: Amazon on the record: Device limits set by publishers | booksahead.com

Amazon on the record: Device limits set by publishers | booksahead.com — Thu, 25 Jun 2009 00:23:19 +0000

[...] I queried Russ Grandinetti, vice president, Books, at Amazon about the lack of clarity about how many devices or copies of a Kindle book a buyer can expect to download. He referred me to Drew Herdener, [...]

By: Ian Spicer

Ian Spicer — Wed, 24 Jun 2009 14:40:41 +0000

Itunes – An Open Letter To Amazon's Jeff Bezos | Gear Diary: At a bare minimum, Amazon should be doi.. http://bit.ly/9KSvw

By: Aenix Amador

Aenix Amador — Wed, 24 Jun 2009 11:52:53 +0000

http://bit.ly/3vWtdg An Open Letter To Amazon’s Jeff Bezos | Gear Diary http://bit.ly/10zmwH

By: KenMudd

KenMudd — Wed, 24 Jun 2009 03:15:49 +0000

From Dan Cohen…Open Letter To Amazons Jeff Bezos http://bit.ly/1hAQNY

By: Dan Cohen

Dan Cohen — Wed, 24 Jun 2009 00:19:21 +0000

LordDavon, four reps, four different variations of answers, and even the fourth and final one had to put me on hold twice to “look into” finding the answers to some of the specific questions I asked. As I have noted in a number of places, there are a host of issues. None of them make me regret being a Kindle owner but all of them need to be addressed. Among the issues are the reps themselves.

By: LordDavon

LordDavon — Tue, 23 Jun 2009 23:32:13 +0000

Dan,

What did the CSR’s Supervisor and CSR Manager say when you spoke with them about their reps confusion? Spending many years in Support Management, I know that this type of confusion really stems from the people in charge of the reps. They should have got the correct answers for you and informed the CSR of their error immediately. Having dealt with multiple inaccuracies, the reps should have also pointed you directly to their Manager. If this didn’t occur, then this should be addressed as well.

By: Monsignore Pierro M.

Monsignore Pierro M. — Tue, 23 Jun 2009 22:38:16 +0000

An Open Letter To Amazon’s Jeff Bezos http://twurl.nl/kq65dt

By: Dan Cohen

Dan Cohen — Tue, 23 Jun 2009 22:17:57 +0000

Michael–
and customer reps who have a clue.

By: KenMudd

KenMudd — Tue, 23 Jun 2009 22:15:49 +0000

From Dan Cohen…Open Letter To Amazons Jeff Bezos http://bit.ly/1hAQNY

By: Michael Anderson

Michael Anderson — Tue, 23 Jun 2009 22:14:21 +0000

I think it is a given that publishers are greedy … and if they have been watching the RIAA they know that Congress will bend to their will and enact anti-consumer laws for no good reason.

But as Judie says, having clarity & transparency is the key.

By: Judie Lipsett

Judie Lipsett — Tue, 23 Jun 2009 20:42:45 +0000

At a bare minimum, Amazon should be doing what Apple has done with iTunes, where their DRM policy boundaries are clear, absolute and delineated. You can have iTunes approved and usable on up to five computers, you can release a computer (I believe) 5 times a year, and once a year you can release all your computers and resign up all the computers. You can do it yourself, and you don’t need a rep’s help. iTunes policy is clear and it is unambiguous.

Amazon’s Kindle DRM policy needs to be just as clear and unambiguous.

By: Christopher Spera

Christopher Spera — Tue, 23 Jun 2009 20:28:56 +0000

Agreed, Joel.

I am a new Kindle 2 owner. I bought one after the team review here at Gear Diary, largely because of that review. The device is expensive (so is the DX for that matter…) and in this economy, discretionary purchases of that amount are difficult to justify. I am hoping that I don’t regret making the purchase. I’m just sayin’…

By: Joel McLaughlin

Joel McLaughlin — Tue, 23 Jun 2009 20:23:08 +0000

An Open Letter To Amazon’s Jeff Bezos – http://shar.es/t7yJ

By: Joel McLaughlin

Joel McLaughlin — Tue, 23 Jun 2009 20:14:27 +0000

It seems, to me, the publishers may be greedy. However, it would be nice for Amazon to come out and say it. If there is a limit, fine. Let us know WHICH ones have that limit and we won’t buy from them! Which is what they are afraid of.

By: Kindle Lover

Kindle Lover — Tue, 23 Jun 2009 19:34:06 +0000

GearDiary: An Open Letter To Amazon’s Jeff Bezos http://tinyurl.com/mqeeyp #kindle

By: Judie Lipsett

Judie Lipsett — Tue, 23 Jun 2009 19:24:51 +0000

You and me, both. I love my DX. I want to buy more books for it. I don’t want to worry about what I can or can’t do with my books when or if I upgrade. Waiting for clarification…

By: Michael Anderson

Michael Anderson — Tue, 23 Jun 2009 18:22:14 +0000

I really hope that they do something positive in reponse to this situation.