http://www.geardiary.com/2009/09/02/gmail-outage-how-to-address-issues-like-an-adult/ Everyone can understand technology; sometimes it just takes a little translating. Wed, 15 Feb 2012 01:02:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.geardiary.com/2009/09/02/gmail-outage-how-to-address-issues-like-an-adult/#comment-48708 doogald Thu, 03 Sep 2009 14:16:58 +0000 http://www.geardiary.com/?p=45876#comment-48708 My one major problem with Google's response to this: their error message when you tried to connect simply said that there was an error and that you should try again in 30 seconds. No link to a status page; no explanation that there was a system-wide problem. Sure, their published response was fantastic, but you needed to go searching for it. I had two not very technical friends with gmail accounts text me during the outage asking if I knew what was going on. My one major problem with Google’s response to this: their error message when you tried to connect simply said that there was an error and that you should try again in 30 seconds. No link to a status page; no explanation that there was a system-wide problem. Sure, their published response was fantastic, but you needed to go searching for it. I had two not very technical friends with gmail accounts text me during the outage asking if I knew what was going on.

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