Here’s a quick tale of Snow Leopard incompatibility that was resolved quickly but should not have happened in the first place.

I purchased an upgrade to Roxio’s Toast Titanium Pro at the cost of $100. That’s a pretty expensive upgrade, but the full-featured nature of the application plus the ability to transfer shows recorded on my TiVo and automatically convert them for my iPhone or touch made it worth the price. Problem was, once I upgraded the TiVo transfer would bounce a few times and then crash.

I tried to reinstall the application, but nothing seemed to work. I went back and forth with their customer service, and within a relatively short period of time received this…

I downloaded the Beta and within seconds “How I Met Your Mother” was being transferred from the den TiVo to my iMac. I appreciate the quick resolution but I’m left wondering…

If the company KNOWS there is an issue… and the company HAS a solution available… why do I – the customer – have to go looking for it in the support forums or by contacting Customer Service? Shouldn’t there a big banner that says-

“Currently there is an incompatibility with Snow Leopard that prevents TiVo transfers.

It is easily resolved by downloading this Beta version of the TiVo functionality”

or is that too much to ask from a company that just got $100 for an upgrade????