Categorized | Announcements & News

Tags : AT&T, Verizon

AT&T- Nobody likes me, everyone hates me, I’m gonna go eat worms

Posted on 03 December 2009 by


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Yes, the people have spoken.  In a new survey completed by Consumer Reports, of the 19 cities surveyed about cell phone carrier customer satisfaction, AT&T came in last.

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“With low marks for several key indicators of customer satisfaction-including service availability, circuit capacity, dropped-call frequency and voice service-across 73 percent of the markets Consumer Reports surveyed, it’s pretty clear that AT&T has become overextended by the popularity of the iPhone, ” states Consumer Reports.

No one seems real surprised by this conclusion.

Who came in first?  Verizon Wireless.

Its interesting these two are first and last, considering their recent history.  Luckily, they settled their disagreement in time for the Christmas season.

How is this going to impact sales?  Only time will tell.

Thanks to The Consumerist, All Things D, and Boy Genius Report for the news.

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  • http://www.geardiary.com Carly Z

    Why am I not surprised? I honestly dread having to call AT&T about anything…they are nice but clueless.

  • http://www.geardiary.com Michael Anderson

    We started our cell service with AT&T ages ago and switched to Verizon when my wife wanted to *really* start using the phone … and I’m glad to be done with them …

  • mcsouth

    Not surprisingly, our company is ditching AT&T cellphones and laptop air cards for Verizon service for similar reasons – the most frequent complaints from co-workers are dropped calls and lack of reception in many rural areas (as an ag equipment company, we do tend to spend a lot of time in rural locations…).

    My experience has been tolerable in most cases – I am hoping that Verizon will be as good as or better….

  • qwerty58

    What a surprise!