Barnes & Noble drops the ebook ball on Christmas Day

Posted on 26 December 2009 by


Once again, Barnes & Noble was ill-prepared when it comes to the nook.  Now, don’t get me wrong–I really, really love mine.  Since I got mine on the 8th of December, I’ve read somewhere in the vicinity of twelve books and can’t wait to read more.  But today, when I tried to buy the Sookie Stackhouse 8 book set (a really great deal!) and Under the Dome by Stephen King, my nook let me down for the first time.

Both books showed up under My B&N Library almost as soon as I bought them, but when you select either one, it takes you to a screen on the LCD prompting you to download them, not read them.  I tried multiple times and just had the download stall out at a message on the LCD telling me that it was queued and would finish in a few moments.  A few more times I had the download give me an error message on the eInk screen that the nook could not download the book and to try again later, or call B&N Customer Service for help.

I suspected it was a Christmas Day download server clog-up, and it turns out I was right.  The Barnes & Noble discussion boards are FULL of angry people who just got a nook from Santa, or just got a large B&N giftcard from Santa FOR their nook.  Nobody can download anything on their nook or even from the Barnes & Noble site for sideloading. The content servers appear to be totally frozen.

I was really looking forward to starting the new Stephen King, so count me among the annoyed today.  I have plenty of other content I can read, but I had my heart set on that book, and that’s the beauty of what is SUPPOSED to be an easy way to purchase and download books on a whim–instant gratification.  I really hope they get their act together and that someone comes into the office and fixes this cocked up download server mess.

This post was written by:

- who has written 33 posts on Gear Diary.

Jessica Fritsche is a writer, editor and marketing manager hailing from Dallas, TX. Jessica's first computer was an Apple ][ C, and despite a brief flirtation with Windows in her youth, she's a Mac girl through and through. She also loves mobile technology like netbooks, the iPhone, and the iPad, and she's a certified ebook junkie. In addition to blogging about her favorite gadgets on Gear Diary, she is the associate editor for So New Publishing and assistant fiction editor for 42opus.

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  • http://www.geardiary.com Carly Z

    This is crazy…I hope they resolve it soon!

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  • http://www.dailytechdiva.com Jessica Fritsche

    Thankfully, it seems to have resolved itself. My books downloaded to my nook last night when I tried one last time before bed–keep in mind that it was about 2:30 AM…I’m sure people just stopped trying after a while and the servers cleared up. I hope it is working better today.

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  • Joel McLaughlin

    B&N Failed to plan for the load apparently. However, like the BlackBerry failures, how CAN you test your primary? Most people can’t afford two of everything. Even B&N!