Lost And Found- A Notebook Story With A Happy Ending

Posted on 13 January 2010 by


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Here’s a quick post that starts out rather awfully but, thankfully, ends on a positive note with lessons learned.

Monday morning I check out my hotel in Las Vegas and headed to the airport about 5:30 AM. I was on my way to Cabo where I was to meet Elana, spend a few days relaxing, and then join with our friends to celebrate their daughter’s wedding. I got in a cab and 12 minutes later was at the airport. I grabbed my backpack, my suitcase and the extra bag I had borrowed from Larry because, while he was truly the king of swag in Las Vegas, I hadn’t done too terribly myself.

I check my baggage in. It took only a matter of seconds. I went upstairs to go through security. I went to passport control and began taking off my shoes and my jacket etc. I went to pull my laptop out of my backpack… it wasn’t there.

I looked on the ground around me. It wasn’t there.

I looked in the other bag I was carrying. It wasn’t there.

I panicked.

I grabbed everything that I had with me, explained to the TSA representative who was checking baggage what had happened and ran down to the check-in counter to see if perhaps my notebook was there. It wasn’t.

Now I was really starting to freak out.

And it was even worse than it might appear.

I’m embarrassed to admit this but a few days before I had turned off the password protection on my computer in order to save a few seconds whenever I had a chance to post during CES. That meant that my MacBook, now in someone else’s hands, contained pretty much my entire life and it was there for the taking. I know! I know! Pretty darn stupid of me.

I called the hotel and ask them to check the room to see if perhaps it slipped out while I was packing. It hadn’t.

And then I realized what had occurred. Prior to leaving for my trip I had purchased a new backpack from Timbuk2. The Q is a smaller version of the H.A.L. I reviewed for the site a number of months ago. It has served me well. It’s well designed, sturdily built, and has a nifty feature whereby the notebook is inserted into the backpack through a side zippered pocket. This means you can pull out your notebook without having to put the backpack on the ground. It also means you need to be particularly careful that the zipper is closed when your backpack is inside lest it slip out when the bag is placed down. It hadn’t been.

It wasn’t the design of the bag that was at fault… it was me… and I was now paying the price.

In had put my backpack on the ground when I got into the cab and my bet was that the notebook had simply slipped out of it while it and was sitting on the floor of the cab. I figured there was no way I was ever going to see it again.

I pulled out the receipt I had gotten from the cab driver and called the number on the back. I explain the situation to the dispatcher who answered and asked, no actually I begged, for her to track down my notebook. She explained that she worked with five different companies but that she would do her best to put word out. She took my phone number and hung up.

I began making a list of what needed to be changed from the perspective of passwords since I wasn’t ever going to see my notebook again. Thankfully I was wrong.

Not three minutes later the phone rang. It was the dispatcher. She gave me the phone number of the cab I had been in. And she told me that the Driver was on his way back to the airport to bring it to me. Yes, I found a helpful taxicab dispatcher and an honest kind cabdriver in Las Vegas. 10 minutes later I had my notebook back and, although he didn’t ask for it, I gave him all the remaining cash I had available.

So what do I learn from this?

1. Never ever leave your notebook without password protection.

2. Investing in LoJack might not be a bad idea!

3. Anyone can make the mistake of leaving their notebook somewhere it shouldn’t be- especially during a multi-leg trip when you’re exhausted and get up early in the morning.

4. I got super lucky this time. I won’t be so lucky if I let it happen again.

And most importantly…

5. There are far more decent people in the world than the news would have us believe. Many of them are willing to go the extra mile — even for a stranger.

This post was written by:

- who has written 2795 posts on Gear Diary.

Having a father who was heavily involved in early laser and fiber-optical research, Dan grew up surrounded by technology and gadgets. Dan’s father brought home one of the very first video games when he was young and Dan remembers seeing a “pre-release” touchtone phone. (When he asked his father what the “#” and “*” buttons were his dad said, “Some day, far in the future, we’ll have some use for them.”) Technology seemed to be in Dan’s blood but at some point he took a different path and ended up in the clergy. His passion for technology and gadgets never left him. +Dan Cohen

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  • Dan Cohen

    So what are the chances…

    I’m down in Cabo for a wedding this weekend. The groom flew in yesterday and reported that he lost his iPhone somewhere in his car the day before he left.
    Well, not quite. Seems he dropped it on the street in Philadelphia on the way to the airport. (no we are not related) How does he know it was dropped on the ground? His cousin from the UK got a call as HE was heading out for the wedding. It seems the person who found it hit redial and got the cousin. His question… “how can I get the phone back to you?”

    as I said in the post… Lots of good honest people out there.

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  • http://ssschmidt.wordpress.com ssschmidt

    Glad about the happy endings!!!
    Did the man who dropped his iPhone have Mobile me? The “where’s my iphone” function and remote wipe could have come in handy if the person finding it had not been honest (a rarity). And maybe apple should come up with a similar feature, allowing you to remote lock the laptop. Granted, the laptops don’t have a constant connection to the network, but there could be a utility that runs after boot that polls for an internet connection, and if there is one, checks to see if there is a lock command waiting. Probably similar to what lojack does.

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  • thehotrod

    Wow. Scary. Glad it all worked out, and really glad to here of honest people in the world.

  • doogald

    I think that people are more honest generally than we give them credit for. It’s great that you got your laptop back.

    As for me, the MacBook always has a password on the account that must be entered when recovering from sleep, I use FileVault on my account, and, for both my MacBook and my daughter’s, who is in college, I have LoJack with remote wipe support. Yes, I’m paranoid.

  • Joel McLaughlin

    Awesome and scary at the same time.

  • Dan Cohen

    Doogald- A week ago I might have called that paranoid. Now I call it… SMART!

  • Christopher Spera

    Something like this happened to me a bout a year ago. it turned out well for me, too. I am glad that you and your friend got their gadgets back.

  • ChessieCat

    Sweet Merciful Crap!

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