Categorized | Editorials, Features

Tags : Apple, Apple iPhone

This Isn’t Apple’s First iPhone Launch Headache

Posted on 15 June 2010 by


Screen shot 2010-06-15 at 1.33.51 PM.jpg

This isn’t the first time Apple has had issues with a new iPhone. Granted the other were once the phone’s were already in user’s hands, and that may in fact still happen, but this is only the second time Apple’s offered pre-ordering on an iPhone so work with me here…….

June 2007 – The very first iPhone launched on a Friday at 6 PM. This brought a host of criticism from consumers who were concerned about the lack of support they might receive going into a weekend. It took only 40 minutes for AT&T’s computer’s to go down, over-whelmed with volume. But as first generation product launches go the first gen. iPhone faired well.

July 2008 - The second generation iPhone, the 3G, had all sorts of issues when it first launched. Many users faced activation issues and delays when they tried to activate their new phones. At the time AT&T reported a global problem with Apple’s iTunes activation servers and stores were unable to activate purchaser’s new phones in store instead telling consumers to go home and try it there. Apple had made the move from allowing users to activate their phones at home as they did for the very first iPhone to requiring it be done in a store. However, the problem was equally prevalent for those at home as well.

June 2009 – Users experienced similar activation issues with the iPhone 3Gs. Now though they were experiencing them at home as Apple had allowed phones to be delivered to the buyer’s house and activated there. Not as widespread as the 3G launch but there nonetheless. Some users were told it could take up to 48 hours for their new 3Gs to activate.

Today – The Apple Store opens sometime after midnight EST to allow people to begin pre-ordering the new iPhone 4. A few people are successful but the store quickly goes down. Then it’s back up and then down. Now it’s back up but no one seems to be able to place an order. The issue seems to be related to the AT&T verification process and when it needs to verify if the buyer is eligible for an upgrade. Not to mention the surprise that many consumers had when they were informed that the white version of the phone wouldn’t be available for pre-order at all.

So how do today’s events stack up against some of the other issues Apple’s run into with the release of their three previous models, or any other Apple product for that matter? In my eyes this is one of, if not their biggest screw up to date. Mostly because Apple simply doesn’t make big errors like this one. Most of the other issues we’ve seen with an iPhone launch were easily corrected. This one’s still going 12 hours strong.

What does surprise me is the lack of any sort of statement from either AT&T or Apple regarding today’s events.

Leave me a comment below with your thoughts.

This post was written by:

- who has written 824 posts on Gear Diary.

I have always had a passion for gear and gadgets. It all started for me with the release of the very first Palm Pilot. I've always had an interest in handheld electronics. From handheld PDAs, to cell phones, Mp3 players, watches and other products, I'm the first person my friends, family and colleagues call when they need advice on tech. I have roots in the online tech. forum community. I served as the Administrator to Howard Forums.com and as a Moderator at both Treo Central.com and Blackberry Forums.net. Under the screen name “lgreenberg” I've amassed 50,000+ postings. I also manage my own YouTube channel under the user name larrygreenberg. I'm always eager to help.

Contact the author


  • Pingback: Giant Gizmo

  • Pingback: Apple Core: News!

  • runningman

    You’ll love this one Larry. I was actually up at 3:00 am (for other reasons – sick young one) so I tried for about 6 hours off and on to log on and order upgrades. Neither Apple nor the AT&T sites would work, very frustrating. So I headed over to the Apple Store after my wife took the watch and they were telling people to use their demo computers in the store, still getting the same results. Even their own people were frustrated at the Apple system and could do nothing. It was sort of a Las Vegas atmosphere when someone actually got through (very, very rarely). The topper happened when I stopped by the local At&T store on the way home – they processed all three of my preorders – on paper! That’s right, they took my orders on paper since their system was down and will go about entering hundreds (probably thousands at this store)of orders tonight or tomorrow when AT&T gets their system up and functioning properly. Unbelievable! Glad I don’t work in Ops at Apple or AT&T right now…

  • Larry Greenberg

    @runningman – I saw people Tweeting that they’d ordered at AT&T and had their orders taken on pen and paper. Unreal!

  • http://darkglass.org/ tamaracks

    I had trouble all morning with Apple’s site getting through the AT&T validation section, but was able to do an in-store reservation right away when I downloaded the Apple Store app on my iPhone around 1pm eastern.

  • Larry Greenberg

    @tamaracks – that seems to be the only thing that is working right now. I just don’t want to have to deal with the lines/crowds at an Apple store on the 24th if I don’t have to. That coupled with the fact that I had decided upon the white version is making me wait, for now.

  • http://darkglass.org/ tamaracks

    That’s understandable. I prefer not to worry about shipping, since we are not home during the day. Hopefully the lines for reserved phones will be as quick as they were reportedly for reserved iPads. We won’t be going until after work.

    And of course, if you do want white, everything today is moot anyway. I do wonder what’s up with that. Will they be available for preorder at a later time? Or not until launch? Or later? Only Steve knows!

  • Pingback: Breaking Gadget News

  • Pingback: GadgetSpies

  • Pingback: newsspies

  • Pingback: Steve Nagata