$899 iPhone Application and No Refunds?

Posted on 30 March 2010 by


We all know how easy it is to purchase applications in the iTunes App. Store.  Once you have a credit card on file you simply “click” once or twice and bam!  Your new application is automatically downloaded to your iTunes library.

Even 99¢ applications add up over time.  Apple has made it so easy to spend money in their App Store, that often times I find that I don’t even think about purchases when I’m making them.  ”Hey, it’s only 99¢, no big deal.”  Then my monthly bill comes; I find I clicked on thirty .99¢ apps, and $30 is a big deal.

Here’s the even bigger problem.  Apple doesn’t issue refunds for products sold through their App Store.  Buy and app and hate it, and you’re stuck with it; buy an app and find it’s not what you thought it was, and you’re stuck with it.

While browsing Twitter last night, I came across a link to an application in the iTunes App Store that a friend had posted.

The application iRa Pro is a video camera surveillance program which allows the user to view multiple live cameras on their iPhone.  It looks nice and does seem to have a ton of features, many of which I admittedly don’t understand … but here’s the thing.

The app costs $899!

There’s no trial, no demo in the App Store, just click the “Buy App” button and you’re stuck with it and short $899.  Remember how easy it is to buy an iPhone app?  There’s nothing different about buying one that costs 99¢ versus one the costs $899; it’s the same one click, and you’re done.

A brief look through the reviews of the application reveal several positive reviews, but I also spotted one or two “I bought this app. by mistake and now am out $899.”  Since Apple doesn’t issue refunds, users who buy the App. by mistake are having to go through the developer to try to get their money back.

I have e-mailed the developer of iRa Pro and requested to speak with them to discuss exactly what makes their app. so special and warrants a $899 price tag.  More on that when I hear back. But in the meantime, I did find a video demo on the lexctechlabs.com site …

But even so, here’s the thing: could any application, no matter what it does, be worth more than the price of the actual hardware it runs on?

lextechlabs.com iRa Pro

iRa Pro in the App Store

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I have always had a passion for gear and gadgets. It all started for me with the release of the very first Palm Pilot. I've always had an interest in handheld electronics. From handheld PDAs, to cell phones, Mp3 players, watches and other products, I'm the first person my friends, family and colleagues call when they need advice on tech. I have roots in the online tech. forum community. I served as the Administrator to Howard Forums.com and as a Moderator at both Treo Central.com and Blackberry Forums.net. Under the screen name “lgreenberg” I've amassed 50,000+ postings. I also manage my own YouTube channel under the user name larrygreenberg. I'm always eager to help.

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